aisumate

Gorgias

★ 4/5 · AI

AI-powered helpdesk purpose-built for Shopify and e-commerce, automating routine support with 60% ticket automation potential.

Pros

• Purpose-built for Shopify with native order/customer data access
• pre-trained on 1B+ e-commerce conversations
• unified inbox across email, chat, SMS, WhatsApp, Instagram, Facebook
• 300+ integrations

Cons

• Pricing details not shown on homepage
• Shopify-focused limits generalist use cases
• may be overkill for non-e-commerce support

Cost

Starter $10/mo (50 tickets), Basic $60/mo, Pro $360/mo, Advanced $900/mo, Enterprise custom; AI Agent add-on ~$0.90-1.00 per resolution

Verdict

Best for Shopify and e-commerce teams seeking a unified helpdesk with native store integration and high automation potential.

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