aisumate

Chatwoot

★ 4/5 · AI

Open-source, self-hosted omnichannel customer support platform with AI agent (Captain) for automated responses.

Pros

• Open-source with 25,000+ GitHub stars
• self-hosted data ownership
• SOC 2 Type II compliant
• Captain AI copilot for smart suggestions
• 15,000+ businesses deployed
• 4.5+ rating

Cons

• Pricing not disclosed on homepage
• self-hosting requires infrastructure knowledge
• Captain AI capabilities not detailed

Cost

Free Hacker plan (2 agents); paid Cloud plans $19-$99 per agent/month (Startups/Business/Enterprise); self-hosted plans also $19-$99/agent/month

Verdict

Best for support teams prioritizing data ownership, cost control, and open-source flexibility over vendor lock-in.

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