Fin (Intercom)
AI customer service agent by Intercom that resolves support queries autonomously across chat and email with 76% average resolution rate.
Pros
- 76% average resolution rate across 12,000+ customers
- outcome-based pricing reduces support costs
- native Intercom integration
- works across voice, chat, email, Slack, social media
Cons
- Outcome-based pricing lacks transparency
- Intercom lock-in for optimal experience
- specific pricing details require sales contact
Cost
Fin charges $0.99 per outcome — a resolution, a procedure handoff or a disqualification — with a minimum of 50 outcomes a month, while a qualification outcome costs $9.99 each; buying Fin with Intercom starts at the same $0.99 per outcome plus $29 per helpdesk seat per month; the Pro add-on with Operator starts at $99 per month, Copilot is $35 per user per month, and extra Operator credits are $0.01 each; a 14-day trial gives unlimited outcomes, all prices are quoted in US dollars, and an early-stage programme offers 93% off Intercom with a free year of Fin.
Verdict
Best for Intercom users seeking high-resolution AI automation and willing to pay based on agent performance.
Visit Fin (Intercom)