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Zoho Desk

★ 4/5 · Other

Customer support help desk with omnichannel ticketing across email, chat, phone and social, plus AI assistance and self-service knowledge bases.

Pros

• AI-powered ticket management and omnichannel support (email, chat, phone)
• automation workflows for routing and escalation
• includes knowledge base and customer portal

Cons

• Standard plan at $14/user/month lacks advanced features
• top tier at $40/user/month becomes expensive for large support teams
• limited third-party integrations compared to competitors

Cost

$14/user/month Standard, up to $40/user/month for full features (2026); Free tier available for basic ticketing

Verdict

Best for growing support teams needing multi-channel helpdesk without the high costs of enterprise platforms like Zendesk.

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