Assembled
Workforce management and AI-assisted scheduling/QA platform enabling unified control of human agents, BPO vendors, and AI automation.
Pros
- AI-powered forecasting and ML-based scheduling optimization
- Real-time unified dashboard managing in-house agents, vendors, and AI
- AI Voice, Chat, and Email agents plus Copilot for live agent assistance
Cons
- Specific pricing not disclosed
- Requires custom demo and sales engagement
- SOC 2/GDPR/HIPAA compliance may add implementation complexity
Cost
Workforce Management is billed per agent per month plus a platform fee: Core $25/month, Pro $45/month and Enterprise $75/month; AI Copilot starts at $35/month on the same per-agent monthly basis; AI Agents start at $0.65 per conversation, with AI Voice also sold per resolution; each product can be bought separately, multi-year contracts carry discounted rates, and no free tier is offered.
Verdict
Best for large support operations blending human agents, outsourced BPOs, and AI, seeking unified workforce visibility and optimization.
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