Capacity
Customer support automation platform with intelligent virtual agents automating inquiries across 250+ integrations.
Pros
- 250+ integrations enable broad compatibility
- omnichannel support (voice, chat, SMS, email, web)
- includes agent assistance, real-time guidance, and automated QA
- targets mid-market to enterprise
Cons
- Custom pricing requires sales consultation
- no transparent pricing model
- requires demo to understand capabilities
Cost
Capacity sets out its structure but no amounts: an annual platform fee buys core access across three tiers — Core, Pro and Enterprise — and AI agent work is then billed by usage, per chat response, per voice minute, per email response and per SMS, with volume discounts, while Agent Assist and Intelligence are charged per hour of agent time; every figure is left to a custom package, so contact the vendor for a quote.
Verdict
Best for mid-market to enterprise contact centers seeking broad integrations and multi-channel automation.
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