Macha

★ 3/5 · AI

AI customer support platform with plain-language agent building, supporting 7+ LLM models and 16+ ready-made integrations.

Pros

Plain English agent builder (no coding required)
Multi-model support (GPT-5, Claude, Llama)
16+ pre-made integrations (Zendesk, Freshdesk, Shopify, Stripe, Slack)
Full workflow automation with audit trails

Cons

Pricing not disclosed on website
Zendesk Marketplace rating (5.0) may not reflect all user experience
Requires platform knowledge for custom integrations

Cost

Starter $239/month billed monthly or $191.20/month billed annually, including 3,000 credits or roughly 1,000 tickets; Professional $559/month or $447.20/month billed annually, including 10,000 credits or roughly 3,333 tickets; Enterprise custom volume pricing with unlimited credits; a free trial gives 500 credits worth $50 with no card and no time limit; credit top-ups cost $99 per 1,000, $449 per 5,000 and $799 per 10,000, and a white-glove launch is $799 one time.

Verdict

Best for support teams wanting flexible multi-model AI agents without coding, with broad integration coverage and zero data retention.

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