Cresta

★ 3/5 · Chatbots/Agents

Cresta is a chatbot or AI agent platform for conversational automation, support, or multi-agent workflows.

Pros

Enterprise-grade AI agent for customer conversations in voice, chat, and video
real-time coaching for agents
AWS Marketplace integration available
$150K/year base includes up to 125K chats or 100K calls

Cons

Enterprise-only pricing with no self-serve options ($60K-$150K/year minimum)
requires 100+ agents to justify investment
no published pricing (custom quotes only)
multi-year contracts typically required

Cost

$60,000-$150,000/year based on volume and modules (custom enterprise pricing)

Verdict

Best only for large enterprises with 100+ agents and dedicated AI operations teams with six-figure budgets.