Cassidy
★ 4/5 · Chatbots/Agents
Cassidy is a chatbot or AI agent platform for conversational automation, support, or multi-agent workflows.
Pros
- Trained on company-specific knowledge with real-time data source syncing
- deployable across Slack, Teams, and Microsoft Office (Excel, Word, Outlook, PowerPoint as of June 2026)
- handles complex enterprise workflows without engineering involvement
- SOC 2 Type II, GDPR, HIPAA certified
Cons
- Starter plan at $49/month is pricey for small teams
- Pro at $149/month and Business at $499/month targets enterprise budgets
- no per-resolution or usage-based pricing despite competitor trends toward that model
Cost
Starter $49/month (10K credits, 20K KB pages, up to 5 users); Pro $149/month; Business $499/month; Enterprise custom
Verdict
Best for mid-market and enterprise teams with complex internal workflows that need AI agents integrated into existing Microsoft/Slack tools without custom development.
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