Freshworks
★ 4/5 · Business Productivity
Freshworks provides CRM and customer experience software with AI across support, sales, and marketing.
Pros
- Unified CRM suite (Freshsales, Freshdesk, Freshchat) with AI across sales, support, and marketing
- Free plan includes contact/deal/task management for up to 3 users
- 21-day trial of all Enterprise features
- no setup fees
Cons
- Per-user pricing ($9–$69/user/mo) scales poorly for large teams
- separate subscriptions needed for each module (CRM, support, chat) aren't cheaper bundled
- CPQ add-on ($19/user/mo) quickly increases costs
Cost
Free (up to 3 users); Freshsales Growth $9/user/mo; Pro $39/user/mo; Enterprise $59/user/mo (annual billing); CPQ module +$19/user/mo
Verdict
Best for SMBs seeking an integrated CRM suite with built-in support and chat on a predictable per-user model.
Visit Freshworks